Refund Policy

Returns and Exchanges

At Simplicitè Beauty, we want you to be completely satisfied with your purchase. While we do not accept returns, exchanges, or issue refunds for 'change of mind', we do offer exchanges or store credit for eligible cases. Please take note of the following guidelines:

1. Contact Us: If you wish to initiate a return, please reach out to us at hello@simpliciteskinclinic.co.nz within 7 days of receiving your order.
   
   
2. Refund Policy: We do not provide refunds; however, we offer exchanges or store credit.
   
   
3. Return Timeframe: Items must be returned to Simplicitè Beauty within 7 days of receiving the goods. We regret that items received outside of this timeframe cannot be accepted.
   
   
4. Condition of Items: The items you return must be in the same condition as they were when sent out. They should not be damaged, opened, or used.
   
   
5. Tracked Postage: Please ensure that you return items using tracked postage to guarantee their safe arrival.
   
   
6. Shipping Costs: All return shipping costs will be the responsibility of the customer.

If you receive a product with faulty packaging or encounter any other issues that you believe to be a fault, please reach out to us at hello@simpliciteskinclinic.co.nz within 7 days of receiving your purchase. Once you've contacted us, we will guide you through the return or exchange process. Please note that returns and exchanges will be handled on a case-by-case basis and may take up to 7 days to process an exchange or issue store credit. Your satisfaction is our priority, and we're here to assist you.

Gift Vouchers

Gift vouchers hold their value until the expiration date indicated and cannot be honoured or reissued after this date. Please be aware that Simplicitè Beauty cannot assume responsibility for any misplaced or stolen vouchers and is unable to provide replacements in such instances. Additionally, these vouchers are non-refundable and cannot be converted into cash. They are also not combinable with any ongoing offers or specials at Simplicitè Beauty.